I had start up issues with a GPS396. Check the clock just after turn-on, before it finds satellites.
If the clock is wrong, it is likely the internal button battery has died. Factory had me
try running the unit 8 hrs in Simulator mode and display dimmed to charge battery.
Didn't help. Had me hold the Out button during startup, until Enter shown for maps.
This reset the almanac, force a long acquire cycle. Didn't help. There is apparently
no display of internal battery voltage, the clock is the only symptom.
I finally returned the unit and got a new one under warranty. This one has a 9
digit bar code serial number; maybe a new design.
Last fall, the service fee was $350 so I hope yours is under warranty.
Don't attempt to open it. There are very fragile connectors inside, and
the battery has special welded tabs so solder temperature doesn't damage it.
And the battery is only available in Europe.
(don't ask me how I know...)
BMcCand (formerly CCCT) - cross country in N248CT